Delivery Terms and Conditions
Deliveries
Orders placed on or before 11 a.m will be dispatched same day. We currently deliver within the United Kingdom but are working on international deliveries. Watch this space for further information on buying from outside the United Kingdom.
Delivery Terms and Conditions
Orders to Mainland U.K:
Customers will be able to
choose from the following:
Free Standard Delivery (on
orders over £30.00) - Free – 3-4 Working Days
Standard Delivery (on
orders under £30.00 and under 500 Grams) - £4.99 3-4 Working Days
Express Service (orders
under £30 and under 2kg) - £12.99 - 1-2 Working Days- Royal Mail
Express Service (orders
over £30 and under 2kg) - £7.99 - 1-2 Working Days- Royal Mail
Orders to the UK Scottish Highlands,
Northern Ireland and other Islands:
We offer free shipping over
£30 and under 500g OR over £100 with no weight limit to:
Shetland Islands (ZE Postcode)
Northern Ireland (BT Postcode)
We are sorry that we cannot
offer free shipping to these areas:
Jersey, Guernsey and Isle of Man
Vedic Bliss cannot be held
accountable for late deliveries if the courier is at fault. We will not offer
compensation or be held accountable unless we have signed a guarantee contract
for delivery. If you require a law binding contract, this must be made at least
2 days in advance.
Returns Information (UK):
Our returns/refund policy is in accordance with EU distance-selling
regulations (2000), which outlines your rights to cancel your order. If you
wish to cancel an order, written notice, by email/letter, must be given within
14 days of receipt of the good(s) and the good(s) must be returned, within 14
days of receipt. You must quote your order number and we will advise the return
address/procedure. We will only offer a refund or replacement as long as
good(s) are sent back in their original condition, are unused and unopened in
their original packaging. For health and safety reasons, we will not be able to
accept returns or refunds on any foods items that have been used, opened or had
their security seal broken. If your goods do not arrive in perfect condition,
please contact us within 14 days of receipt. Photographic evidence of damage is
required or the return of the damaged item in order to request a replacement or
refund. Our products are only categorised as 'short-dated' once the expiry
date is under 3 months. We are unable to refund or replace an item if the expiry
date is longer than 3 months at the time of purchase. If your goods arrive in
an unfit state, please refuse delivery and contact us so we can resend your
order quickly and report the damage. Refunds will be paid within 30 days of
receiving the written notice of cancellation. Your statutory rights are not
affected.
We can offer a returns service at our
discretion for £3.99 for non faulty goods; the customer will need to
include the order number and reason for return with any item.